Literature review: workplace violence dan turnover intention pada perawat

Authors

  • Farahul Jannah Fakultas Ilmu Kesehatan, Sarjana Terapan Keselamatan dan Kesehatan Kerja, Institut Kesehatan dan Teknologi Pondok Karya Pembangunan
  • Shintia Yunita Arini Departemen Keselamatan dan Kesehatan Kerja, Fakultas Kesehatan Masyarakat, Universitas Airlangga
  • Indah Kurniawati Fakultas Ilmu Kesehatan, Sarjana Keperawatan, Institut Kesehatan dan Teknologi Pondok Karya Pembangunan

DOI:

https://doi.org/10.34305/jphi.v4i01.854

Keywords:

Perawat, Turnover intention, workplace violence

Abstract

Latar Belakang: Perawat, di tempat kerja, berhadapan langsung dengan pasien sehingga berisiko tinggi untuk mengalami workplace violence (WPV), seperti verbal violence dari pasien atau keluarga pasien. WPV ini akan meningkatkan terjadinya turnover intention (TI) yang pada akhirnya mempengaruhi kualitas pelayanan kepada pasien. Penelitian ini bertujuan untuk menganalisis pengaruh dari WPV terhadap TI pada perawat.

Metode: Penelitian ini merupakan penelitian literature review. Tiga database digunakan untuk mencari artikel penelitian cross-sectional tentang pengaruh WPV dan turnover intention pada perawat. Kriteria pencarian literatur dalam penelitian ini menggunakan pendekatan PICOS.

Hasil: Hasil penelitian literature review ini menunjukkan bahwa WPV dapat memberikan pengaruh terhadap keinginan perawat untuk berhenti bekerja di tempat kerjanya. Hubungan antara WPV dan turnover intention ini dipengaruhi beberapa variabel mediator, yaitu stress kerja, burnout, dukungan sosial, kepuasan kerja dan organisational support

Kesimpulan: WPV mempengaruhi TI pada perawat, dimana hubungan ini dipengaruhi oleh beberapa variabel mediator, seperti stress kerja, burnout, dukungan sosial, kepuasan kerja dan organisational support

Saran: Organisasi tempat perawat bekerja, dalam hal ini rumah sakit, klinik, puskesmas, dan lainnya, dapat meningkatkan dukungan sosial dan organisational support terhadap para perawat sehingga dapat meminimalisir efek WPV dan turnover intention.

References

Alzailai, N., Barriball, L., & Xyrichis, A. (2021). Burnout and job satisfaction among critical care nurses in Saudi Arabia and their contributing factors: A scoping review. In Nursing Open (Vol. 8, Issue 5, pp. 2331–2344). John Wiley and Sons Inc. https://doi.org/10.1002/nop2.843

Dagenais-Desmarais, V., & Courcy, F. (2014). Understanding Workplace Violence: The Contribution of Self-Determination Theory. In M. Gagne (Ed.), The Oxford Handbook of Work Engagement, Motivation, and Self-Determination Theory (p. 295). Oxford University Press.

Giménez Lozano, J. M., Martínez Ramón, J. P., & Morales Rodríguez, F. M. (2021). Doctors and Nurses: A Systematic Review of the Risk and Protective Factors in Workplace Violence and Burnout. International Journal of Environmental Research and Public Health, 18(6), 3280. https://doi.org/10.3390/ijerph18063280

Kadir, A., Syahrul, S., & Erika, K. A. (2019). Prevalensi Kekerasan Terhadap Perawat di Tempat Kerja di Rumah Sakit Ditinjau dari Berbagai Negara di Dunia: A Literature Review. Jurnal Keperawatan Muhammadiyah, 260–264.

Kasemsap, K. (2017). Mastering Employee Turnover Intention in the Modern Workplace. In B. Christiansen & H. C. Chandan (Eds.), Handbook of Research on Organizational Culture and Diversity in the Modern Workplace. IGI Global.

Laeeque, S. H., Bilal, A., Babar, S., Khan, Z., & Ul Rahman, S. (2018). How Patient-Perpetrated Workplace Violence Leads to Turnover Intention Among Nurses: The Mediating Mechanism of Occupational Stress and Burnout. Journal of Aggression, Maltreatment and Trauma, 27(1), 96–118. https://doi.org/10.1080/10926771.2017.1410751

Li, N., Zhang, L., Xiao, G., Chen, J., & Lu, Q. (2019). The relationship between workplace violence, job satisfaction and turnover intention in emergency nurses. International Emergency Nursing, 45, 50–55. https://doi.org/10.1016/j.ienj.2019.02.001

Liu, W., Zhao, S., Shi, L., Zhang, Z., Liu, X., Li, L., Duan, X., Li, G., Lou, F., Jia, X., Fan, L., Sun, T., & Ni, X. (2018). Workplace violence, job satisfaction, burnout, perceived organisational support and their effects on turnover intention among Chinese nurses in tertiary hospitals: A cross-sectional study. BMJ Open, 8(6). https://doi.org/10.1136/bmjopen-2017-019525

Lozano, J. M. G., Ramon, J. P. M., & Rodriguez, F. M. M. (2021). Doctors and Nurses: A Systematic Review of The Risk and Protective Factors in Workplace Violence and Burnout. International Journal of Enviroment Research and Public Health, 18, 1–19.

Mardiana, I., Hubies, A. V. S., & Panjaitan, N. K. (2014). Hubungan Kepuasan Kerja dengan Turnover Intentions pada Perawat Rumah Sakit Dhuafa. Manajemen IKM: Jurnal Manajemen Pengembangan Industri Kecil Menengah, 9(2), 119130.

Ren, L., & Kim, H. (2023). Serial multiple mediation of psychological empowerment and job burnout in the relationship between workplace bullying and turnover intention among Chinese novice nurses. Nursing Open, 10(6), 3687–3695. https://doi.org/10.1002/nop2.1621

Siegel, M. H. (2019). Preventing and Managing Violence in Organization: Workplace Violence, Targeted Violence, and Active Shooter. CRC Press.

Silviandari, I. A., & Helmi, A. F. (2018). Bullying di Tempat Kerja di Indonesia. Buletin Psikologi, 26(2), 137–145.

Srivastava, S., & Agarwal, S. (2020). Workplace bullying and intention to leave: a moderated mediation model of emotional exhaustion and supervisory support. Employee Relations, 42(6), 1547–1563. https://doi.org/10.1108/ER-07-2019-0293

Susilo, J., & Satrya, I. G. B. H. (2019). Pengaruh Kepuasan Kerja Terhadap Turnover Intention yang Dimediasi oleh Komitmen Organisasional Karyawan Kontrak. E-Jurnal Manajemen, 8(6), 3700–3729.

Wang, T., Abrantes, A. C. M., & Liu, Y. (2023). Intensive care units nurses’ burnout, organizational commitment, turnover intention and hospital workplace violence: A cross-sectional study. Nursing Open, 10(2), 1102–1115. https://doi.org/10.1002/nop2.1378

Workplace Bullying Institute. (2021). 2021 WBI U.S. Workplace Bullying Survey.

Yeh, T. F., Chang, Y. C., Feng, W. H., sclerosis, M., & Yang, C. C. (2020). Effect of Workplace Violence on Turnover Intention: The Mediating Roles of Job Control, Psychological Demands, and Social Support. Inquiry (United States), 57. https://doi.org/10.1177/0046958020969313

Zaheer, S., Ginsburg, L., Wong, H. J., Thomson, K., Bain, L., & Wulffhart, Z. (2021). Acute care nurses’ perceptions of leadership, teamwork, turnover intention and patient safety – a mixed methods study. BMC Nursing, 20(1). https://doi.org/10.1186/s12912-021-00652-w

Downloads

Published

2023-12-01

How to Cite

Jannah, F., Arini, S. Y., & Kurniawati, I. (2023). Literature review: workplace violence dan turnover intention pada perawat. Journal of Public Health Innovation, 4(1), 1–8. https://doi.org/10.34305/jphi.v4i01.854

Issue

Vol. 4 No. 1 (2023): Journal of Public Health Innovation (JPHI)

Section

Articles

License

Copyright (c) 2023 Farahul Jannah, Shintia Yunita Arini, Indah Kurniawati (Author)

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Journal of Public Health Innovation (JPHI) published under the terms of a Creative Commons Attribution 4.0 International License / CC BY 4.0 This license permits anyone to copy and redistribute this material in any form or format, compose, modify, and make derivative works of this material for any purpose, including commercial purposes, so long as they include credit to the Author of the original work.


This work is licensed under a Creative Commons Attribution 4.0 International License / CC BY 4.0

Abstract viewed = 289 times